Returns & Exchanges

At Brew Tea, we want you to love every sip, but if your order isn't quite right, we are here to help with hassle-free returns on all unopened tea products and accessories within 30 days of purchase.

1

Check Eligibility

Ensure your tea tins or pouches are unopened and in their original packaging to qualify for a full refund due to health and safety regulations.

2

Contact Support

Email our brewing experts at [email protected] with your order number and the reason for your return to receive a Return Authorization code.

3

Pack and Ship

Securely pack the items in their original box and attach the provided shipping label or send it via your preferred tracked courier.

4

Receive Refund

Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing